Privacy Policy

<h2 class="PDq2pG_selectionAnchorContainer">Privacy Policy<span class="PDq2pG_selectionAnchor"></span>
</h2>
<p><strong>Last Updated: July 31, 2026</strong></p>
<p>This Privacy Policy explains how <strong>ONYX RATAN</strong> collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.</p>
<p>ONYX RATAN operates this website and acts as the data controller or data fiduciary for the personal information collected through it, as applicable.</p>
<p>By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.</p>
<p>We respect your privacy and are committed to protecting the confidentiality and security of your personal information.</p>
<h2>Personal Information We Collect</h2>
<p>When you visit the ONYX RATAN website, we may automatically collect certain information about your device, including:</p>
<ul>
<li>Web browser type</li>
<li>IP address</li>
<li>Time zone</li>
<li>Device type</li>
<li>Operating system</li>
<li>Cookies stored on your device</li>
<li>Pages and products you view</li>
<li>Time spent on the website</li>
<li>Referring websites or search terms</li>
<li>Your interaction with our website</li>
</ul>
<p>We refer to this information as <strong>Device Information</strong>.</p>
<p>When you create an account, place an order, contact us, subscribe to our newsletter, or complete a form, we may collect information such as:</p>
<ul>
<li>First and last name</li>
<li>Billing and shipping address</li>
<li>Email address</li>
<li>Phone number</li>
<li>Order and transaction information</li>
<li>Product preferences</li>
<li>Account information</li>
<li>Payment-related information</li>
<li>Messages or enquiries sent to us</li>
</ul>
<p>Payment information may be processed by our payment gateway or other authorised payment service providers.</p>
<h2>How We Use Your Information</h2>
<p>We may use your personal information to:</p>
<ul>
<li>Process and fulfil your orders</li>
<li>Arrange shipping and delivery</li>
<li>Provide order confirmations and tracking information</li>
<li>Process payments, refunds, returns, or exchanges</li>
<li>Communicate with you about your order</li>
<li>Respond to questions and customer-support requests</li>
<li>Create and manage customer accounts</li>
<li>Send newsletters or promotional messages where you have provided consent</li>
<li>Improve our products, website, and customer experience</li>
<li>Detect fraudulent, suspicious, or unauthorised activity</li>
<li>Maintain the security of our website</li>
<li>Comply with applicable legal and regulatory requirements</li>
</ul>
<p>We collect and process only the information reasonably necessary to operate our website, fulfil orders, provide customer support, and protect our business and customers.</p>
<h2>Cookies and Similar Technologies</h2>
<p>Our website may use cookies, pixels, analytics tools, and similar technologies to:</p>
<ul>
<li>Remember your preferences</li>
<li>Maintain your shopping cart</li>
<li>Keep you signed in</li>
<li>Understand website traffic and usage</li>
<li>Improve website functionality</li>
<li>Measure marketing performance</li>
<li>Display relevant advertisements</li>
</ul>
<p>You may disable cookies through your browser settings. However, certain website features may not function properly when cookies are disabled.</p>
<h2>Information You Choose to Provide</h2>
<p>You may browse parts of our website without creating an account or directly identifying yourself.</p>
<p>However, certain features may require personal information. For example, you may need to provide information to:</p>
<ul>
<li>Place an order</li>
<li>Create an account</li>
<li>Receive newsletters</li>
<li>Contact customer support</li>
<li>Request a return or exchange</li>
<li>Receive order updates</li>
</ul>
<p>You may choose not to provide personal information, but this may prevent you from using some website services.</p>
<h2>Sharing of Personal Information</h2>
<p>We may share necessary personal information with trusted service providers that help us operate our business, including:</p>
<ul>
<li>Shopify and website-hosting providers</li>
<li>Payment gateways</li>
<li>Shipping and courier partners</li>
<li>Analytics providers</li>
<li>Marketing and advertising providers</li>
<li>Customer-support tools</li>
<li>Fraud-prevention and security providers</li>
<li>Professional advisers</li>
<li>Government or regulatory authorities where legally required</li>
</ul>
<p>These providers may only receive the information required to perform their services.</p>
<p>We do not sell your personal information to third parties.</p>
<h2>Data Security</h2>
<p>We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.</p>
<p>However, no method of internet transmission, wireless communication, or electronic storage can be guaranteed to be completely secure.</p>
<p>The Digital Personal Data Protection Act, 2023 requires organisations handling covered digital personal data to take reasonable security safeguards and process information for lawful purposes. <span class=""></span></p>
<h2>Data Retention</h2>
<p>We may retain personal information for as long as reasonably necessary to:</p>
<ul>
<li>Complete transactions</li>
<li>Maintain order and accounting records</li>
<li>Provide customer support</li>
<li>Resolve disputes</li>
<li>Prevent fraud</li>
<li>Meet tax, legal, and regulatory obligations</li>
<li>Enforce our agreements</li>
</ul>
<p>When personal information is no longer required, we may securely delete or anonymise it, subject to applicable law.</p>
<h2>Your Rights</h2>
<p>Depending on your location and applicable law, you may have the right to:</p>
<ul>
<li>Request information about how your data is processed</li>
<li>Access personal information held about you</li>
<li>Correct inaccurate or incomplete information</li>
<li>Request deletion of personal information</li>
<li>Withdraw consent where processing is based on consent</li>
<li>Object to certain processing activities</li>
<li>Restrict the processing of your information</li>
<li>Request data portability</li>
<li>Submit a complaint or grievance</li>
<li>Nominate another person to exercise certain rights where permitted by law</li>
</ul>
<p>European residents may also have rights under the General Data Protection Regulation, including access, rectification, erasure, restriction, objection, and data portability rights. <span class=""></span></p>
<p>To exercise a privacy right, contact us using the details provided below. We may request information to verify your identity before completing the request.</p>
<h2>International Data Transfers</h2>
<p>Some of our service providers may process or store personal information outside your country, including in countries where Shopify, payment providers, analytics providers, or other service providers operate.</p>
<p>Where required, reasonable safeguards will be used for international transfers of personal information.</p>
<h2>Links to Other Websites</h2>
<p>Our website may contain links to third-party websites that are not owned or controlled by ONYX RATAN.</p>
<p>We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing the privacy policy of every external website you visit.</p>
<h2>Legal Disclosure</h2>
<p>We may disclose information when required or permitted by law, including when necessary to:</p>
<ul>
<li>Comply with a court order, subpoena, or lawful government request</li>
<li>Investigate suspected fraud</li>
<li>Protect our legal rights</li>
<li>Protect the safety of customers or other individuals</li>
<li>Prevent misuse of our website</li>
<li>Enforce our policies and agreements</li>
</ul>
<h2>Children’s Privacy</h2>
<p>Our website and products are not intentionally directed toward children who are not legally permitted to enter into online transactions.</p>
<p>We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.</p>
<h2>Changes to This Privacy Policy</h2>
<p>We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.</p>
<p>The revised policy will be posted on this page with an updated revision date.</p>
<h2>Contact Us</h2>
<p>For questions, privacy requests, complaints, or concerns regarding this Privacy Policy, contact:</p>
<p><strong>ONYX RATAN</strong><br><strong>Location:</strong> Ujjain, Madhya Pradesh, India<br><strong>Email:</strong> <a class="decorated-link cursor-pointer" rel="noopener">help@onyxratan.com</a><br><strong>Mobile and WhatsApp:</strong> +91 626472140</p>