Exchange Policy

At ONYX RATAN, we value your satisfaction and strive to ensure you are happy with your purchase. If for any reason you’re not fully satisfied, we offer a hassle-free exchange policy.

Exchange Window: Items can be exchanged within 7 days of delivery.

Eligibility: Products must be unused, unworn, and in their original packaging with all tags intact.

Non-Exchangeable Items: Customized, engraved, or personalized items are not eligible for exchange.

Process: To initiate an exchange, please contact our support team at [your email] with your order details and reason for exchange.

Shipping: Return shipping costs for exchanges are borne by the customer, unless the item was damaged or incorrect.

We’re here to help you find the perfect piece—every time.

Thank you for choosing ONYX RATAN!