Privacy Policy

Privacy Policy

Last Updated: July 31, 2026

This Privacy Policy explains how ONYX RATAN collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

ONYX RATAN operates this website and acts as the data controller or data fiduciary for the personal information collected through it, as applicable.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We respect your privacy and are committed to protecting the confidentiality and security of your personal information.

Personal Information We Collect

When you visit the ONYX RATAN website, we may automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Device type
• Operating system
• Cookies stored on your device
• Pages and products you view
• Time spent on the website
• Referring websites or search terms
• Your interaction with our website

We refer to this information as Device Information.

When you create an account, place an order, contact us, subscribe to our newsletter, or complete a form, we may collect information such as:

• First and last name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Product preferences
• Account information
• Payment-related information
• Messages or enquiries sent to us

Payment information may be processed by our payment gateway or other authorised payment service providers.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process payments, refunds, returns, or exchanges
• Communicate with you about your order
• Respond to questions and customer-support requests
• Create and manage customer accounts
• Send newsletters or promotional messages where you have provided consent
• Improve our products, website, and customer experience
• Detect fraudulent, suspicious, or unauthorised activity
• Maintain the security of our website
• Comply with applicable legal and regulatory requirements

We collect and process only the information reasonably necessary to operate our website, fulfil orders, provide customer support, and protect our business and customers.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Keep you signed in
• Understand website traffic and usage
• Improve website functionality
• Measure marketing performance
• Display relevant advertisements

You may disable cookies through your browser settings. However, certain website features may not function properly when cookies are disabled.

Information You Choose to Provide

You may browse parts of our website without creating an account or directly identifying yourself.

However, certain features may require personal information. For example, you may need to provide information to:

• Place an order
• Create an account
• Receive newsletters
• Contact customer support
• Request a return or exchange
• Receive order updates

You may choose not to provide personal information, but this may prevent you from using some website services.

Sharing of Personal Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

• Shopify and website-hosting providers
• Payment gateways
• Shipping and courier partners
• Analytics providers
• Marketing and advertising providers
• Customer-support tools
• Fraud-prevention and security providers
• Professional advisers
• Government or regulatory authorities where legally required

These providers may only receive the information required to perform their services.

We do not sell your personal information to third parties.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, wireless communication, or electronic storage can be guaranteed to be completely secure.

The Digital Personal Data Protection Act, 2023 requires organisations handling covered digital personal data to take reasonable security safeguards and process information for lawful purposes.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain order and accounting records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Meet tax, legal, and regulatory obligations
• Enforce our agreements

When personal information is no longer required, we may securely delete or anonymise it, subject to applicable law.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request information about how your data is processed
• Access personal information held about you
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Restrict the processing of your information
• Request data portability
• Submit a complaint or grievance
• Nominate another person to exercise certain rights where permitted by law

European residents may also have rights under the General Data Protection Regulation, including access, rectification, erasure, restriction, objection, and data portability rights.

To exercise a privacy right, contact us using the details provided below. We may request information to verify your identity before completing the request.

International Data Transfers

Some of our service providers may process or store personal information outside your country, including in countries where Shopify, payment providers, analytics providers, or other service providers operate.

Where required, reasonable safeguards will be used for international transfers of personal information.

Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by ONYX RATAN.

We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing the privacy policy of every external website you visit.

Legal Disclosure

We may disclose information when required or permitted by law, including when necessary to:

• Comply with a court order, subpoena, or lawful government request
• Investigate suspected fraud
• Protect our legal rights
• Protect the safety of customers or other individuals
• Prevent misuse of our website
• Enforce our policies and agreements

Children’s Privacy

Our website and products are not intentionally directed toward children who are not legally permitted to enter into online transactions.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The revised policy will be posted on this page with an updated revision date.

Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy, contact:

ONYX RATAN
Location: Ujjain, Madhya Pradesh, India
Email: help@onyxratan.com
Mobile and WhatsApp: +91 626472140