Return, Refund & Cancellation Policy

At ONYX RATAN, we want you to be satisfied with your purchase. Please review the following policy before requesting a return, refund, exchange, or cancellation.

Returning Your Order

To request a return, please contact our support team at:

Email: help@onyxratan.com
Mobile & WhatsApp: +91 626472140

Once your request is reviewed, our team will provide instructions for returning your order. Please do not send any product back without receiving return approval from us.

Non-Returnable Products

We do not accept returns or refunds for:

• Customized, engraved, or personalized products
• Made-to-order products
• Moissanite jewelry
• Solid-gold jewelry
• Earrings, due to hygiene reasons
• Grillz and other products intended for oral use
• Used, worn, altered, resized, or damaged products
• Products without their original packaging, tags, accessories, or protective films
• Clearance and final-sale products

All sales of earrings and grillz are final due to hygiene and safety considerations.

Return, Refund and Exchange Period

Customers may request:

• A refund within 7 days from the date of delivery
• An exchange within 90 days from the date of delivery

Requests submitted after the applicable period may not be accepted.

All returns and exchanges are subject to inspection and approval by ONYX RATAN.

Product Condition

To qualify for a return or exchange, the product must:

• Be unused and unworn
• Be in its original condition
• Be returned in the original packaging
• Include all tags, certificates, accessories, and complimentary items
• Have all protective films and protective peels intact
• Show no signs of wear, damage, alteration, or misuse

Watch products must be returned with all protective films and peels still attached.

When checking the size of a chain or bracelet, carefully unwrap only the ends required to test the fit. Do not completely remove the protective packaging or film.

Restocking Fee

A 15% restocking fee will be deducted from all approved refunds.

No restocking fee will apply when an approved return is issued as ONYX RATAN store credit.

Original shipping charges, customs duties, taxes, and payment-processing charges may be non-refundable.

Return Shipping

We do not currently provide free return shipping labels.

Customers are responsible for return shipping costs unless:

• An incorrect product was delivered
• The product was damaged upon delivery
• The product was sent due to an error by ONYX RATAN

Where applicable, approved return postage costs may be reimbursed after verification.

Please use a trackable shipping service and keep:

• The courier receipt
• Tracking information
• Proof of parcel weight
• Photographs of the packed return parcel

ONYX RATAN is not responsible for return parcels lost or damaged during transit.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the shipping package
• A complete unboxing video
• A description of the issue

Claims submitted without sufficient evidence may not be approved.

Refund Processing

Approved refunds will be processed only after the returned product has been received and inspected.

Refunds will be issued through the original payment method after deducting any applicable restocking fee, shipping charges, or other non-refundable charges.

The time required for the refunded amount to appear in your account will depend on your bank or payment provider.

Exchanges

Approved exchanges are subject to product availability.

If the replacement product has a higher price, the customer must pay the difference. If it has a lower price, the remaining amount may be issued as store credit, depending on the circumstances.

Additional shipping charges may apply to exchange orders.

Cancelling Your Order

Orders cannot generally be cancelled after they have been placed.

Customized, personalized, engraved, resized, or made-to-order products cannot be cancelled once production has started.

Where cancellation is not possible, an eligible product may be returned after delivery according to this policy.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, contact:

ONYX RATAN
Location: Ujjain, Madhya Pradesh, India
Email: help@onyxratan.com
Mobile & WhatsApp: +91 626472140

Important: Because most ONYX RATAN products may contain moissanite, keeping “all moissanite jewelry is non-returnable” could make nearly the entire catalogue ineligible for returns. Publish that condition only if this is your actual business policy.