Shipping policy

At ONYX RATAN, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below:

1. Processing Time

Orders are processed within 1–3 business days, excluding weekends and holidays.

Custom and personalized jewelry may require additional processing time.

2. Shipping Methods & Delivery Time

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–15 business days, depending on the destination

Delivery times may be affected by customs, public holidays, weather conditions, or unforeseen delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

Free shipping may be available on orders above a specified amount, where applicable.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number by email to monitor its delivery status.

5. Customs & Duties

International orders may be subject to customs duties, import taxes, or other charges. These charges are the responsibility of the customer.

6. Lost or Delayed Shipments

If your order is delayed or lost during transit, please contact our support team immediately. We will assist you in resolving the issue.

For any questions regarding shipping, please contact our customer support team.

Thank you for choosing ONYX RATAN!