ONYX RATAN
Welcome to ONYX RATAN. By accessing, browsing, or purchasing from our website, you agree to comply with the following Terms of Service. Please read them carefully before using our website or placing an order.
By using this website or purchasing from ONYX RATAN, you confirm that you are at least 18 years old or are using the website with the consent of a parent or legal guardian.
We reserve the right to update product prices, website content, policies, offers, and these Terms of Service at any time without prior notice.
We may refuse service, cancel an order, or restrict access to the website where fraud, misuse, unlawful activity, or a violation of these terms is suspected.
We make reasonable efforts to display product descriptions, materials, measurements, colors, prices, and images accurately.
However, minor variations may occur due to:
Product specifications, including metal type, stone type, plating, size, weight, and certification, will be considered accurate only as stated on the relevant product page.
Customers should review the complete product description and available size options before placing an order.
All products and orders are subject to availability.
Adding an item to the shopping cart does not reserve it. A product is confirmed only after the order has been successfully placed and payment has been received or authorized.
We reserve the right to:
Customers must provide complete and accurate billing, shipping, and contact information while placing an order.
We accept payment methods displayed at checkout. Payments may be processed through secure third-party payment providers.
You authorize us and our payment providers to process the payment information required to complete your transaction.
ONYX RATAN reserves the right to cancel or hold an order due to:
Where payment has already been received for a cancelled order, the eligible amount will be refunded through the original payment method.
All prices are displayed in the currency shown on the website.
Prices, discounts, promotional offers, and product availability may change without prior notice.
In the event of an obvious pricing or listing error, we may cancel the affected order and provide a refund where payment has already been collected.
Shipping costs, taxes, customs duties, and other applicable charges may be added at checkout or charged separately, depending on the delivery location.
Customers are responsible for checking all names, initials, numbers, logos, sizes, spellings, and customization instructions before submitting an order.
Custom, personalized, engraved, resized, or made-to-order products may:
Production may begin shortly after order confirmation. Changes requested after production has started may not be accepted.
Eligible products may be exchanged within 7 days of delivery, subject to our Exchange Policy.
To qualify for an exchange, the product must be:
Customized, personalized, engraved, resized, made-to-order, clearance, and final-sale products are generally not eligible for exchange.
Return shipping costs for an exchange are the customer’s responsibility unless an incorrect or damaged product was delivered.
An exchange will be processed only after the returned product has been received and inspected.
Customers must inspect their order immediately after delivery.
If a product is damaged, defective, or different from the item ordered, contact us within 24 hours of delivery.
We may request:
Claims submitted without sufficient evidence may not be approved.
Estimated processing and delivery times are provided for general guidance and are not guaranteed.
Delivery may be delayed due to:
ONYX RATAN is not responsible for delays caused by courier companies, customs authorities, or circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply when an order must be resent because of an incorrect address, failed delivery, or customer unavailability.
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless clearly stated at checkout.
ONYX RATAN does not control customs charges or customs clearance timelines.
Eligible products may include a limited quality guarantee as stated on the relevant product page.
The warranty does not cover:
Repair services may be available for eligible products. Inspection, repair, material, and shipping charges may apply.
Customers are responsible for following the recommended jewelry-care instructions.
To help preserve the product:
Failure to follow care instructions may affect the product’s finish, plating, stones, or overall condition.
All website content, including product images, graphics, logos, designs, text, videos, page layouts, and branding, belongs to ONYX RATAN or its authorized licensors.
The content may not be copied, reproduced, modified, distributed, resold, published, or used commercially without written permission.
Unauthorized use of our intellectual property may result in legal action.
Our website may contain links to, or use services provided by, third parties such as payment providers, courier partners, analytics services, and social-media platforms.
We are not responsible for the content, availability, security, terms, or privacy practices of third-party websites and services.
Your use of third-party services may be governed by their own policies and terms.
To the extent permitted by applicable law, ONYX RATAN will not be responsible for indirect, incidental, special, or consequential losses arising from:
Our maximum liability relating to a product order will not exceed the amount paid for the affected product, except where applicable law requires otherwise.
Nothing in these terms limits any rights or remedies that cannot legally be excluded.
Your personal information is handled according to our Privacy Policy.
We may share necessary information with payment providers, courier partners, website service providers, and other authorized parties required to process orders and operate our business.
We do not sell your personal information to third parties.
You must not use this website:
We may suspend or terminate access where prohibited use is detected.
We may update these Terms of Service to reflect changes in our operations, policies, services, or legal requirements.
The updated version will be published on this page. Continued use of the website after an update constitutes acceptance of the revised terms.
These Terms of Service will be governed by the applicable laws of India.
Any dispute will be subject to the jurisdiction of the competent courts in Ujjain, Madhya Pradesh, India, unless applicable consumer law requires otherwise.
For questions regarding these Terms of Service, orders, exchanges, or other concerns, contact:
ONYX RATAN
Location: Ujjain, Madhya Pradesh, India
Email: help@onyxratan.com
Mobile and WhatsApp: +91 626472140
Thank you for shopping with ONYX RATAN!
Mon - Sat: 10AM - 7PM
Sunday: Closed
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